The Hue to Hoi An Jeep Tour – operated by Tours by Jeeps – is one of the most frequently asked-about experiences for travelers exploring Central Vietnam. To make your planning easier, we’ve compiled our top FAQs below, covering everything from tour routes and vehicle safety to booking details and local tips.
If your question isn’t answered here, please don’t hesitate to reach out to us at chiduyencssh@gmail.com. We’re committed to providing clear and friendly support, so whether you need help with special requests, itinerary customizations, or general travel advice, we’re always ready to assist!
📅 Booking & Arrival
1. Do you offer pre-made packages or custom tours?
Yes! We provide sample itineraries and fully customizable tours based on your interests. Prices vary depending on activities, accommodation level, and booking timing.
2. How do I cancel my booking?
For direct bookings, please contact us to initiate the cancellation process under our terms and conditions. If you booked through a travel agent, please reach out to them for cancellation.
3. Do you require a deposit? What payment methods are accepted?
A 30% deposit is required to confirm your booking. We accept USD and AUD via credit card or bank transfer. Note: PayPal or card payments incur an additional 3% processing fee.
📘 Health, Safety & Travel Insurance
4. What medical precautions should I take before traveling?
Visit your travel doctor several months before departure to get appropriate vaccinations and health advice, especially if you have medical conditions or are traveling with children.
5. Is travel insurance necessary?
While not mandatory, travel insurance is strongly recommended to protect you from medical emergencies, evacuation costs, trip cancellation, or unexpected incidents.
6. When should I buy travel insurance?
We recommend purchasing it right after your itinerary is confirmed—particularly if you want trip cancellation coverage.
✈️ Transportation & Airlines
7. What kind of vehicles do you use?
We provide modern, air-conditioned vehicles with seatbelts and comfortable seating. You can also request luxury options (Mercedes, BMW) for an additional fee.
8. What are luggage limits for flights in Vietnam?
Typically, domestic economy baggage allowance is 20 kg (44 lb) and business is 30 kg (66 lb). Excess baggage fees apply according to airline policies.
☕ Food & Drinks
9. What precautions should I take with food and water?
Avoid unpeeled fruits, raw salads, shellfish, or cold meats. Drink sealed bottled water—many hotels offer purified water, but in remote areas, use bottled water even for brushing teeth.
10. Can you accommodate special diets?
Absolutely. We cater to allergies and can arrange Halal, Kosher, vegan, or gluten-free meals—just let us know in advance.
11. Is Vietnamese food spicy?
It depends! Some regional dishes (e.g., Hue cuisine) are spicy, but most restaurants offer mild versions. Condiments are usually served separately so you can control the spice level.
12. Is ice safe?
Ice cubes from reputable hotels and restaurants are generally safe. Avoid ground-up crushed ice that may not be hygienically handled.
💵 Money & Shopping
13. Where can I check exchange rates?
We recommend XE.com. Airports, banks, and hotel desks also display current rates—hotels may offer competitive rates without extra commissions.
14. Are credit cards accepted?
Yes, at most hotels and restaurants. Smaller, local shops typically accept only cash. Expect a 3–5% surcharge on card payments.
15. Should I bring USD or Vietnamese dong?
Both are accepted, but dong is preferred for bargaining in markets and small shops.
16. How much should I tip guides or drivers?
Tipping is not required but appreciated. Recommended amounts depend on your satisfaction with the service.
17. How do I bargain in markets?
Start by offering 50% of the sticker price, then negotiate upward until you find a fair price. Fixed-price shops won’t negotiate.